ClearAction

DECEMBER 14, 2017

Customer community — opportunities for customers to engage with one another. Customer references — testimonials from customers. Co-innovation — joint product development efforts with customers. Customer Knowledge (ways of understanding customers).

Customer Care 66

Customer Care CEM Customer Experience Net Promoter Score 66

ClearAction

DECEMBER 14, 2017

Customer community — opportunities for customers to engage with one another. Customer references — testimonials from customers. Co-innovation — joint product development efforts with customers. Customer Knowledge (ways of understanding customers).

Customer Care 59

Customer Care CEM Customer Experience Net Promoter Score 59

Second to None

JULY 31, 2018

When you are monitoring chat on an enterprise level, any of your customer agents can see what problem brought the user here and this saves the customer from repeating herself. The same research showed that 38% customers were most frustrated by the poor user experience on live chats.

Voice of Customer 59

Voice of Customer Consulting Brands Customer Satisfaction 59

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Despite their usefulness, they assess different aspects of the customer experience. Voice of customer is not only about how to gather the customers’ feedback, but how to analyze and most importantly, act on the feedback.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Wootric

MARCH 18, 2021

Get the ebook, CX FOR EVERY STAGE: How to scale your Voice of Customer program from startup to enterprise. Learn how to improve user experience for product led growth and loyalty. It’s often triggered in-app to get feedback that helps product teams optimize the user experience. Customer Effort Score (CES).

Net Promoter Score 52

Net Promoter Score E Commerce E-support Metrics 52