E-support, Entertainment and Guest Experience

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E-support

Entertainment

Guest Experience

3 examples of retailers re-focusing on the in-store experience

Alida

OCTOBER 27, 2017

Video killed the radio star, but e-commerce hasn’t killed bricks and mortar retail. This slight uptick is despite the growth and convenience of e-commerce. Customers enjoy coming to the store to engage with baristas but also want convenience that mobile supports, he said, and the human connection is the most important ingredient.

Retail

Retail E Commerce E-support Entertainment

5 Habits of Highly Customer Focused Companies

CSM Magazine

SEPTEMBER 28, 2016

Wegmans has reported that it received nearly 5,000 letters and e-mails in a year from consumers in 46 states who urged the chain to open a store in their area. They became the “love airline” with the flashy flight attendants and the most entertaining flight experience. Disney says it has to “sweat the small stuff.”

Customer Focused

Customer Focused Airlines Culture E-support

CXDNA Update

3 examples of retailers re-focusing on the in-store experience

5 Habits of Highly Customer Focused Companies

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