E-support Fashion Omnichannel Touchpoint 
Upstream Works
NOVEMBER 19, 2020
Supporting a Distributed Workforce. Supporting agents working from home while maintaining a high level of CX can prove to be a big challenge. To operationalize this model, IT will need to consider how best to support agents working from home. Learn more about Upstream Works’ omnichannel contact center solutions here.
Hello Customer
JUNE 16, 2022
Before taking action to optimiz e your customer experience, the first step should be obvious: what is the state of your CX now ? In-store retail is not a stand-alone journey, it’s part of a bigger omnichannel journey that covers both physical and digital touchpoints. How will your customer feel about you now?
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Hello Customer
JUNE 16, 2022
Before taking action to optimiz e your customer experience, the first step should be obvious: what is the state of your CX now ? In-store retail is not a stand-alone journey, it’s part of a bigger omnichannel journey that covers both physical and digital touchpoints. CX in retail: how to improve it. Measure, manage, and master.
Kustomer
JANUARY 7, 2022
Food, film, fashion, automotive, athletics, spirits, software, wellness and much more have all found a space to thrive within this model. It’s a fantastic marriage of product and service; especially poignant within the e-commerce landscape where consumers want a personalized, human touch to their shopping or streaming experience.
SurveySensum
JULY 20, 2023
Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. Customers were switching to other fashion brands due to limited stock availability.
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