Kustomer

JUNE 6, 2023

For the complete guide to how CRM software can also help improve your CX, download our latest ebook. The financial services industry, which includes commercial and retail banking, and wealth management, has become a hub for innovative ways to improve CX. Is your company meeting customer expectations?

Financial 98

Financial Customer Service Banking Customer Satisfaction 98

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Customer Success Team Management. Churn and Risk Management. Managing Customer Relationships. Customer Success Team Management. Gainsight’s Ultimate “Work From Anywhere” Guide.

2021 111

2021 Customer Success Webinar Multi-Channel 111

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. he has been supporting the customer relationship management professionals and teams for over decades now.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth. What trends, such as AI , will shape CX in the coming years?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Inbenta

JANUARY 17, 2022

Another 58% of consumers expect companies to have optimized their digital resources to be able to respond better if the country faces another public health emergency. . Those businesses that managed to adapt to the pandemic are not exempt from challenges. Read our ebook: Customer service automation.

2022 98

2022 Customer Service Net Promoter Score E Commerce 98

Comm100

MARCH 28, 2018

Reports help managers to gauge the team’s performance and make improvements to service. It gives the manager a bird’s eye view of the pertinent processes that support the department, allowing them to formulate or reinforce a strategic plan. Dashboards are great at painting a snapshot of the organization’s CX health.

Metrics 46

Metrics Customer Service Call Center Contact Center 46