Doing CX Right

MARCH 28, 2020

It’s easy to talk about creating a customer-centric culture; there’s no doubt about that. But how it is actually done and put into practice is a different story. It requires a lot of community building and employee engagement initiatives to succeed. This topic is the theme of Crack The Customer Code podcast. I had the honor to join Adam Toporek and Jeannie Walters to talk about our favorite topics.

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Customer Centricity Culture Metrics Customers 52

Myra Golden

MARCH 28, 2020

Are you interested in making and donating masks for Covid-19? Here are some resources to get you started. [link]. [link].

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Customer Experience Design Customer Experience Customers 85

Doing CX Right

MARCH 28, 2020

Leadership is an important topic and something I take seriously as a Mom and Woman Boss in charge of Customer Experience and Employee Engagement at a global corporation. I recently had the honor to be featured on Donna Carlsons’s podcast, as she collects strategies for 50 years to help people design a life of significance. summary of leadership topics: How to humanize business & nurture through leadership.

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Beyond Philosophy

MARCH 28, 2020

What You Should Learn from Apple’s Outstanding Experience. I am a huge fan of Apple products. If there were already a waiting list for the next iPhone, I would be on it. For me, buying Apple products is emotional, intuitive, and automatic—all the things a brands needs to foster customer-driven growth. Apple is excellent at incorporating principles of behavioral economics and psychology that are hugely influential on customer behavior in all the right ways.

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Consulting Brands Customer Experience Customers 60

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Customer Bliss

MARCH 28, 2020

In each episode of the Daily Dose of OPTIMISM, I want to share acts of goodness that will drive and will earn both human and financial prosperity, as we work our way out of this. The following is a lightly edited transcript of the video below. Today’s Daily Dose of OPTIMISM comes courtesy of a young man in Maryland, whose name is Cavanaugh Bell.

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