The DiJulius Group

FEBRUARY 25, 2024

Your Company’s Biggest Expense is Unhappy Customers What is a better investment—advertising or customer service training? One study showed that organizations worldwide spend $500 billion per year on advertising compared to only $9 billion on customer service training. That’s a pretty big disparity. If companies focused on making their customers happy, their customer retention would.

Customer Service Training 93

Customer Service Training Airlines Customer Service Advertising 93

ShepHyken

FEBRUARY 25, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024.

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2024 Article Customer Service Average Handle Time 61

Michel Falcon Experience

FEBRUARY 25, 2024

Are you or someone you know going to a job interview this week? Please send them this video so they ask this question to get the job!

Culture 78

Culture 78