Sat.Nov 06, 2021

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“Satisfaction Guaranteed” Does Not Lead to Customers Guaranteed

Bill Quiseng

When you are working in customer service, you have been happy that your customers leave satisfied. You have sold them a product or service that meets their wants or needs. Or you solved their problem for them. You were happy because, in the end, they were satisfied. But their satisfaction does not guarantee their return. The good news is that your satisfied customers didn’t complain.

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The 5 Rules to Dramatically Improve The Way you Deal with Customer Complaints

Beyond Philosophy

The 5 Rules to Dramatically Improve The Way you Deal with Customer Complaints. A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. Does your organization like to pretend that complaints never happen?

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Stand Out And Outsource Your Loan Processing Call Center In The Philippines

Magellan Solutions

Become the best by outsourcing your loan processing call center services. Hiring and training an in-house team is pretty expensive for a lot of SMEs in the highly competitive insurance sector. Thus, most insurance companies turn to outsource loan processing services. . As a result, they stay competitive, keep overhead reasonable, and further allow the in-house team to focus more on the main aspects of running and growing the business.

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River sampling: What it is, types & examples

QuestionPro Audience

Sampling is undoubtedly a very important process in an investigation. Thanks to this process, the correct answers or the most actionable results can be obtained. That is why today we decided to learn more about River Sampling so that you can evaluate if it is what you need for your project. River sampling is a type of non-probability sampling that came to be incorporated into the already impressive set of available data collection methodologies.

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Frost Radar: Voice of Customer Analytics, 2024

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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Negotiate the Date of Joining (DOJ) Without Losing the Job Offer

CSM Magazine

Receiving a job offer is understandably cause for much elation, especially after numerous rounds of grueling interviews. For this reason, new hires often give in to the natural instinct of agreeing to whatever start date the new company proposes—an unfortunate misstep that may cause issues down the line for the employee. Several important factors are worth considering when negotiating a date of joining (DOJ).

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