Beyond Philosophy

MAY 23, 2020

The Surprising Power of Ideas That Don’t Make Sense Part 1. If you go into business, you probably have checked out what the competition is doing first. In many cases, you might be tempted to do the same thing. After all, it is working, at least to some extent. However, we think that taking a different tack, choosing a different road, or embracing that idea that doesn’t make sense, will be a way to create competitive differentiation that you would otherwise not have.

Financial 103

Financial Books Advertising Definition 103

CX University

MAY 23, 2020

The CXU Student Brief. A monthly newsletter for Upgraded Online Course Subscribers. You’re reading The Fundamentals Series. There are 5 Common Sense Principles that underpin customer experience excellence. These fundamentals are not just important; they are everything. In your CXU Student Briefs, we will share with you each one of these five principles with an interactive activity to drive home how fundamental they are.

Touchpoint 52

Touchpoint Definition Culture Presentation 52

CX University

MAY 23, 2020

The CXU Student Brief. A monthly newsletter for Upgraded Online Course Subscribers. Insights from the 2018 Customer Experience Conference at The Conference Board. Customer experience is best when it fits with the emotions of your customers. They want to feel they can trust companies, regardless of industry. Therefore, they look for evidence. In the 2018 Customer Experience Conference at the Conference Board, observations from 112 senior practitioners were recorded.

NPS 52

NPS 2018 Touchpoint Customer Centricity 52