12 Customer Net Promoter Score Facts That Will Blow Your Mind!
SurveySparrow
JUNE 27, 2021
That’s why several organizations have been using CSAT(Customer Satisfaction), CLV (Customer Lifetime Value), CES (Customer Effort Score) worldwide. And among all these customer experience KPIs and metrics, the customer net promoter score is the most popular. Fact 2: NPS Can Also Measure Your Employee Experience.
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