Wootric

OCTOBER 7, 2020

Notably, Wootric, which seeks to drive business outcomes from customer experience efforts, has the fastest payback in the category. Wootric is ranked #1 in ROI (Return on Investment). In the G2 report, Wootric averages 9 months to return on investment, versus an average of 19 months for the experience management category.

ROI 52

ROI 2020 Net Promoter Score Return on Investment 52

delighted

DECEMBER 10, 2019

Although investing heavily in customer experience can be quantified with traditional return on investment (ROI) measurements, measuring the true impact of CX resource allocation requires a new paradigm: return on experience (ROX). 4x more than detractors across a variety of retail products and services.

ROI 40

ROI Measurement Customer Experience Metrics 40

Pointillist

JULY 25, 2018

Pick a mix of financial, customer and operational metrics. telecom provider made a major investment in customer outreach, the likes of which they had not done before. The key lies in selecting the right metrics and KPIs to monitor and improve, based on the insights generated by your customer journey analytics platform.

Customer Journey 43

Customer Journey Events Metrics Government 43