InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. Watch this insightful webinar to gain more insights and elevate your customer experience game.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

Gainsight

FEBRUARY 26, 2024

User journeys can include granular mapping to key features, re-engagement if users go dark in your product, and outreach such as one-to-many webinars or feature release notifications. Ask for in-app input on leading indicators like NPS. The best journeys are continually evolving as user feedback is collected and acted upon.

NPS 52

NPS Touchpoint Customer Journey Effort Score 52

InMoment XI

OCTOBER 10, 2023

While these emotions are abstract, metrics like the Customer Satisfaction Score (CSAT ) or Net Promoter Score (NPS) can quantify them, giving businesses a clearer picture of their customers’ sentiments. For a more comprehensive understanding of CSAT scores and how they can be effectively utilized, click here.

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

SurveySensum

OCTOBER 5, 2020

In the above typical B2B SaaS customer journey, a customer attends your webinar and finds out about your product. Throughout this customer journey, you’ll gather customer feedback from every stage using CSAT, CES, and NPS surveys depending on each touchpoint. . Now, what are CSAT, CES, and NPS Survey? NPS Survey.

Customer Journey 52

Customer Journey B2B Net Promoter Score NPS 52

Wootric

DECEMBER 9, 2020

During the webinar, he laid out planning elements you need to consider when building your CX program. It would gather NPS, CSAT, and Customer Effort Score (CES) feedback from all relevant customer touchpoints, analyze that feedback and turn it into an actionable experience strategy. . Product Roadmaps and UX Design.

Banking 52

Banking Culture Feedback Customer Centricity 52

Pointillist

JULY 25, 2018

Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. Pointillist enabled the telecom company to quantify the returns from the customer outreach investment, both in terms of ticket resolution rates and NPS scores.

Customer Journey 43

Customer Journey Events Metrics Government 43

ClientSuccess

JULY 1, 2019

Services: Customer Effort Score (CES). Finance: Net Promoter Score (NPS) of contract and legal process. Empowers the CSM to bring the executive into strategic conversations about product roadmap, strategic initiatives, or other issues that need to be escalated. HR: Attend X trade shows or customer events annually.

Customer Success 49

Customer Success Net Promoter Score Metrics Measurement 49