Customer Bliss

MARCH 30, 2017

When I work with clients, I always set up a “customer room,” which is another way of thinking about customer experience labs. A customer room is a way for leaders (and other members of the organization) to really understand the customer experience. The yin and yang of customer experience labs.

Customer Experience 195

Customer Experience Banking Net Promoter Score Call Center 195

ProProfs Chat

DECEMBER 23, 2019

A few staff meetings. What they do is basically put a premium on the customer and their experience with the product, service, or brand. While it may not seem like a significant move to begin with but pair it with the brand and product tweaks and you have an image restoration project underway. But what is customer centricity ?

Customer Centricity 96

Customer Centricity Customer Journey Mapping Customers Culture 96

Lithium

JUNE 27, 2022

Take a look at the painting series ‘En L’an 2000’ (In the year 2000). To those who own one, it can seem like magic that the way it can map out a room and keep your floors clean enough to eat off them. Subscribe to the Care Blog for more best practices, success stories, and product roll-outs. Courtesy of Wikimedia Commons.

2001 52

2001 Airlines Brands Culture 52

Grade.us

MAY 28, 2019

Today, I'll share a comprehensive list of tools you can use to streamline workflows and increase production exponentially. If you're an agency managing a SaaS platform this means you spend more time focused on designing a high-performance product that achieves results and KPIs. One other thing, there’s a bit of overlap here.

2019 37

2019 Marketing Social Media Advertising 37