SurveySensum

SEPTEMBER 6, 2023

Now, imagine a scenario where these satisfied customers didn’t share their positive experiences. In such a situation, you might have opted for a different brand, potentially missing out on a fantastic product and exceptional customer service, right? And that’s why promoters become the gateway.

NPS 52

NPS Brands Social Media Net Promoter Score 52

SurveySensum

MAY 19, 2023

More than often, customers are attracted to banks that value them and offer good service. This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. How to use NPS in banking and financial services?

Banking 52

Banking NPS Net Promoter Score Financial 52

SurveySensum

JULY 6, 2023

Online , their website and social media reflect cohesive brand identity, showcasing unique products and promotions. They send personalized emails to address customers by name and provide exclusive discounts based on their preferences. Explore SurveySensum Now to Create Personalized NPS, CES, and CSAT Surveys 4.

Customer Satisfaction 52

Customer Satisfaction Retail Marketing Social Media 52

SurveySensum

JULY 6, 2023

Online , their website and social media reflect cohesive brand identity, showcasing unique products and promotions. They send personalized emails to address customers by name and provide exclusive discounts based on their preferences. Explore SurveySensum Now to Create Personalized NPS, CES, and CSAT Surveys 4.

Customer Satisfaction 52

Customer Satisfaction Retail Marketing Social Media 52

SurveySensum

JULY 13, 2023

For example, you can launch a CES survey to measure the ease of your customers with the payment process. Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

For example, you can launch a CES survey to measure the ease of your customers with the payment process. Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySparrow

JUNE 20, 2023

Customer Satisfaction Customer Retention Customer Loyalty How SurveySparrow Helps Increase Customer Satisfaction Bottom Line Customer Satisfaction The first set of statistics focuses on customer satisfaction, demonstrating how vital it is for businesses to provide exceptional customer service and experiences.

Customer Satisfaction 52

Customer Satisfaction Loyalty Net Promoter Score Loyalty Programs 52