gartner-predicts-no-reduction-in-customer-service-spending-in-coming-year 
CSM Magazine
SEPTEMBER 29, 2022
Only 7% of CFOs plan to decrease customer service spending over the next 12 months, according to a July 2022 poll of 234 finance leaders by Gartner, Inc. Twenty-one percent plan to increase customer spending and 72% to maintain spending, despite economic pressures. “In
CSM Magazine
JUNE 19, 2022
We all know we need to strive for positive customer experiences and do everything we can to avoid negative customer experiences. What many CX leaders fail to consider, however, is the relationship between your customer experience and your bottom line. What is a “Bad” Customer Experience? Failing to listen to customers.
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SmartKarrot
FEBRUARY 2, 2021
Businesses are constantly on the lookout to pull in ways to enhance their customer experience. That is when AI Customer Experience comes into the picture and steals the trophy. AI Customer Service reduces the waiting time from a client’s perspective. No customer likes to be held up on the other side of the phone.
West Monroe
NOVEMBER 13, 2022
Prospects of stagnant growth are forcing manufacturers to make across-the-board cost reductions to manage short-term performance. That’s where revenue growth management (RGM) comes in. For one beverage manufacturing client , this strategy delivered an estimated 10% revenue lift over five years along with $2.5
West Monroe
NOVEMBER 13, 2022
Prospects of stagnant growth are forcing manufacturers to make across-the-board cost reductions to manage short-term performance. That’s where revenue growth management (RGM) comes in. For one beverage manufacturing client , this strategy delivered an estimated 10% revenue lift over five years along with $2.5
West Monroe
NOVEMBER 13, 2022
Prospects of stagnant growth are forcing manufacturers to make across-the-board cost reductions to manage short-term performance. That’s where revenue growth management (RGM) comes in. For one beverage manufacturing client , this strategy delivered an estimated 10% revenue lift over five years along with $2.5
Currency Alliance
MARCH 21, 2019
Loyalty systems were some of the first marketing technology, dating back 35 years. TechCrunch reports that brands such as Airbnb, Disney, and Twitter have seen a 75% reduction in development lead times by migrating to microservices[i]. Now, these legacy systems are showing the strain. But break up those monolithic platforms, we must.
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