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The Gig Economy is Paving the Way for Agile Customer Service

TechSee

These gigs are often created to meet consumer demand via the real-time delivery of services. Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead.

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How to Reduce Burnout Among Field Service Technicians and Improve Customer Support

CSM Magazine

With the market influx, companies have to meet customer demands and expectations. Today, field service technicians, managers, and other workers face more deadlines and calls. It is no surprise that over 70% of them have experienced burnout and stress in the past year. Keep Track of Schedules.

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On-Call Scheduling Template: It Works If You Work It

Call Experts

Before you use an on-call scheduling template to manage your time , you should know precisely what it is and how it works. Then, customize, communicate, and plan your employees’ schedules for 24/7/365 coverage. . And you’ll reduce the need to hire backup support when your employees are working overtime.