Eptica

AUGUST 7, 2019

Author: Taoufik Massoussi - Product Manager & Head of AI Gaining real value from your Voice of the Customer (VoC) program requires not just collecting insight, but ensuring that all relevant teams across the business have access to this intelligence, and can then act on it. Published on: August 07, 2019.

Customer Success 66

Customer Success Net Promoter Score E-support E Commerce 66

One Millimeter Mindset

APRIL 18, 2019

Selling pressure negatively impacts both employee experience and customer experience. . No wonder employees become overwhelmed, unconfident and inconsistent in delivering extraordinary service delivery quality that retains customers. Subscribe to my blog. Never miss another insightful post. Contact me here.

E Commerce 65

E Commerce Banking Workshop Sales 65

Provide Support

SEPTEMBER 1, 2015

Customer Experience Mistakes to Avoid On E-commerce Sites. There are many talks today around how to create a winning customer experience. You can find a plenty of good books and articles on the web revealing secrets to creating memorable customer experiences. A Huge Customer Experience Gap. That’s it.

E Commerce 85

E Commerce Customer Experience Social Media E-support 85