ShepHyken

DECEMBER 26, 2022

(Retail Customer Experience) The year 2022 was a year of rebound, rebirth and technology as retailers, coming out of COVID-19, were centered on pulling shoppers back into stores while tackling a challenging supply chain scenario. Beyond Discounts: The New Rules for Today’s Top Loyalty Programs by Charlie Casey.

2022 65

2022 Article Loyalty Programs Customer Service 65

Ecrion

SEPTEMBER 3, 2020

Customer engagement has always been a key element of any business marketing strategy. While email marketing is one of the oldest forms of digital marketing , it is still one of the most effective. Don’t miss the opportunity to optimize your email marketing campaign to boost digital customer engagement. Newsletters.

Customer Engagement 98

Customer Engagement Engagement Social Media Touchpoint 98

Pointillist

JUNE 15, 2018

Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. The company has always invested heavily in using technology to improve customer retention. By Swati Sahai. What’s better than acquiring one new customer?

Customer Retention 110

Customer Retention Loyalty Programs Customer Journey Loyalty 110

SurveySparrow

SEPTEMBER 27, 2023

It’s the key to understanding customer behavior, market dynamics, and business opportunities. Let’s see how it is used: Personalization: Big data drives personalized marketing and content, offering tailored experiences based on individual preferences. Big data helps create these bespoke experiences.

Customer Experience 52

Customer Experience E Commerce Loyalty Programs Social Media 52

Storyminers

AUGUST 21, 2018

If the majority of your customers are baby boomers or Gen Zers, then marketing is a simple matter of reaching that generation where they spend the most time and in a way that speaks to them. How do you customize your customer experience to appeal to various age groups while remaining relevant to all of them? Send Targeted Emails.

Customer Experience 49

Customer Experience Social Media Advertising Customers 49

Storyminers

AUGUST 21, 2018

If the majority of your customers are baby boomers or Gen Zers, then marketing is a simple matter of reaching that generation where they spend the most time and in a way that speaks to them. Here are nine ways to customize your in-store and online experience to reach multiple generations: 1. In-Store and Online Experience.

Social Media 40

Social Media Customer Experience Advertising Return on Investment 40

Lumoa

JUNE 26, 2023

A marketing strategy with an 89% retention and an even better purchase rate – sounds unreal, right? But with an omnichannel marketing strategy, these numbers are quite achievable. You can also achieve similar figures by building an omnichannel customer experience tailor-made for your business. Optimize for mobile 5.

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83