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Top 5 Customer Service & CX Articles for Week of December 4, 2023

ShepHyken

How to Avoid Your Cx Initiatives from Being Another Flavor of the Month by Nicole Paul (John DiJulius) You’ve spent months executing a new initiative to help streamline things for your team. The day arrives, the notice goes out to the team, manuals hit desks… and within two weeks, nothing has changed.

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Digital Maturity Benchmark

West Monroe

Our team can help An introspective, conscientious change leader, Katie views organizational change management as a natural extension of any overall work plan. Jeff Cox Email David leads West Monroe’s Human Capital Management team and believes in the power of people and culture to unlock value for his clients.

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