RapportBoost

JANUARY 29, 2019

At RapportBoost, we think that happens on two levels: within the language of chat itself, and within the management structure of the chat team. Our data scientists employ complex analytics to unlock new territory and revenue potential in familiar customer interactions. Perhaps more importantly, what organization doesn’t want to know?

Contact Center 51

Contact Center Call Center Sports Communication 51

SmartKarrot

NOVEMBER 2, 2020

Jason from The Media Captain says, “To avoid having a lot of clients drop-off, we lowered our pricing for a lot of clients during COVID-19. With this pandemic, we saw a huge uptick in our audience taking advantage of the office hours. We are emailing them updates to make sure they can hear our voices occasionally.

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21

ProProfs Chat

DECEMBER 12, 2019

Customer service is the experience we deliver to our customers. Historically, our number-one growth driver has been from repeat customers and word of mouth.” – Unknown. “It “Happy customers are your biggest advocates and can become your most successful sales team.” It’s the promise we keep to the customer.

Customer Service 80

Customer Service Customer Experience Advertising Customers 80

Alida

DECEMBER 20, 2017

The report, released by WPP and Kantar Millward Brown, found that companies like Apple, Microsoft, Facebook and Amazon have built valuable brands by embracing authenticity, purpose and transparency. “It’s our job to ensure our research is robust and its messages are taken seriously.” The CX leadership gap widens.

2017 154

2017 Retail Insights Innovation 154