Amity

SEPTEMBER 19, 2016

So here you are, building the next up and coming SaaS tool, with the ever so common recurring revenue model. Your customers really seem to love you, and why wouldn’t they? You and your growing customer base seem to be linked arm in arm skipping into the sunset. More and more users sign up. But where to start?

Customer Success 0

Customer Success Management Presentation Customers 0

Gainsight

DECEMBER 23, 2019

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. Just in brief, how big should you scale your Customer Success team? Jason: But then it’s more nuanced. Jason: I’m super excited about this next session.

Customer Success 52

Customer Success Customers Sales Metrics 52

SmartKarrot

OCTOBER 6, 2022

The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. They are responsible for growing the company’s revenue by empowering its relations with an existing customer. To ensure that the customers are satisfied To improve customer retention.

Management 10

Management Sales Communication Customer Relationships 10

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. What questions do you include to not only garner responses but also drive your business forward? Our guide walks you through crafting a compelling questionnaire with 35 essential questions you can use immediately.

Feedback 122

Feedback Net Promoter Score Customer Satisfaction Loyalty 122

Currency Alliance

APRIL 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? As CEO, the time you can dedicate to your loyalty program is probably close to zero. Uncover the mountains of gold in your mid-long tail customers. Capture exclusive customer insight.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? This person would not be suffering from cognitive entrenchment and would revisit every opportunity to create more value. If no one else will rock the boat, then that is the CEO’s job.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52