Remove perspectives point-of-view how-human-centered-design-helps-build-digital-workplaces-that-work
article thumbnail

The Roadmap for Racial Healing in the Workplace with Esther A. Armah

Russel Lolacher

In this episode of Relationships at Work, Russel chats with journalist, author and CEO of the Armah Institute of Emotional Justice Esther A. Armah on racial healing and the emotional justice road map for the workplace. How the language of whiteness shows up in DEI and the workplace. Twitter: Armah Institute , Esther A.

Roadmap 98
article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. Thought leaders come in all shapes and sizes. This is especially true in the customer service industry.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. Thought leaders come in all shapes and sizes. This is especially true in the customer service industry.

article thumbnail

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Webb is a certified management consultant who works with the top brands in the world. In fact, sometimes it can seem. like comparing apples to oranges.