perspectives report companies-are-overlooking-a-primary-area-for-growth-and-efficiency-their-managers 
Integrity Solutions
JULY 28, 2022
However, while customers expect to have this flexibility to engage with brands on their terms, phone and voice remain the primary means of customer communications. The State of Contact Center Conversation Intelligence 2022 report by Observe.AI notes that 82% of contact centers engage with customers via the phone.
West Monroe
JANUARY 23, 2022
In turn, utility decarbonization goals require continued investments in several areas, including energy efficiency, demand response, and renewable energy resources; beneficial electrification; alternative transportation; and cyber protection as more technologies are added to the grid and the grid becomes more dynamic.
Bold360
DECEMBER 1, 2016
Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Webb is a certified management consultant who works with the top brands in the world. In fact, sometimes it can seem. like comparing apples to oranges.
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