Remove pt-pt location-based-employees-customer-experience
article thumbnail

The Journey to Hybrid: 20+ Things We Learned Transforming Pulse Everywhere

Gainsight

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

2021 45