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Building the CX Tech Stack of the Future

Uniphore

As enterprises plan for the post-pandemic future, new goals—and new ways to achieve them—shape the customer service landscape. In this webinar Ravi Saraogi, President APAC, Uniphore, shares how tech innovations like AI and automation are empowering customer service providers to do more with less. You can unsubscribe anytime.

Webinar 52
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Free Webinar: The Customer Service Leader of the Future

CSM Magazine

We are just two weeks away from our next free customer service webinar: The Customer Service Leader of the Future: Identify the Strategies You Need to Stay Ahead of the Game. A leader of the future that can identify the strategies that will lead your business towards a best-in-class customer service is a crucial piece of the puzzle.

Webinar 52
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How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. This is because CX involves many factors that are outside your direct control.

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How Retail CX Leaders Solve Problems During the Busy Holidays

Uniphore

with some creativity and a lot of data insight, retail customer experience (CX) leaders can overcome many of these holiday season challenges.?Here’s Retail CX Trends in 2021: Holiday Retail Challenges You Can Turn Into Opportunities. However, obstacles still loom. supply chain isn’t smoothing out. customer service to adapt.

Retail 52
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29 Customer Service Training and Coaching Tips

Stella Connect

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. This is for them, after all!

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29 Customer Service Training and Coaching Tips

Stella Connect

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. Coach your service team strategically.

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29 Customer Service Training and Coaching Tips

Stella Connect

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. Conserve your resources.