whatsapp-is-a-consumer-favorite-but-only-30-of-professionals-use-it 
CSM Magazine
MARCH 6, 2023
Landbot, the no-code chatbot platform for conversational experiences, has launched an industry report that confirms WhatsApp is the up-and-coming communication channel for businesses. I’m using the term ‘WhatsApp Led Growth’ to describe this phenomenon.
SurveySensum
JULY 20, 2023
Recently, I went to H&M, my favorite brand, to snag a new pair of jeans. After some browsing, I stumbled upon a cool-looking pair, but here’s the kicker: they only had it in size 30, and I needed a size 32. For instance, On a scale of 1-5, how would you rate your shopping experience with us? Well, not so fast.
Avaya
APRIL 3, 2017
Think about it: if customers aren’t connecting with a brand using one of their three personal mobile devices , they’re leveraging a myriad of other channels and connected platforms to research, communicate and engage. If these statistics show us anything, it’s that experience is everything. Consider that 150 million emails and 2.4
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