Remove worlds-colliding-the-future-of-productive-conversations-with-ai-crm-data
article thumbnail

Worlds Colliding: The Future of Productive Conversations with AI, CRM & Data

CSM Magazine

Best of Both Worlds Craig Murray, Regional VP of Service Cloud at Salesforce, explained that Salesforce and Genesys have a long history of working together, driven by the needs of their shared clients. The result of this partnership is a unified integration that simplifies processes and eliminates data silos.

2023 52
article thumbnail

Upgrade Your Contact Center Using AI with Darryl Addington

Kustomer

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas are joined by Darryl Addington from Five9 to learn about integrating cloud support and AI into the CX space. What would the world be like if AI were to be completely integrated into business practices?