InMoment XI

MARCH 18, 2024

That’s where InMoment steps in, offering a simplified pathway to success with our Integrated CX approach: Strongest Signals, Richer Insights, and Smarter Actions. Integrated customer experience ensures understanding, prioritising, and taking action for amplified customer satisfaction and business growth.

Insights 260

Insights Multi-Channel Webinar Social Media 260

BirdEye

MARCH 22, 2024

We’ll reveal how leveraging the right tracker can provide you with unparalleled insights, empowering you to not only grow your audience more strategically but also to connect with them on a deeper level. Seek tools that give insights into demographics, locations, interests, and engagement.

Social Media 59

Social Media Multi-Channel 2024 Metrics 59

SurveySensum

MARCH 20, 2024

Did you know that 72% of customers will share a positive experience with 6 or more people? If not, then you are missing out on A LOT of opportunities to boost your customer satisfaction. Now, understand the importance of creating a positive customer experience for your customers. And how to facilitate this?

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

BirdEye

MARCH 20, 2024

Our research also shows that 79% of multi-location businesses post social media content centrally and manage content creation, scheduling, and publishing from the corporate offices. That way, you can engage with your followers and present your products, customer stories, and interviews to a more focused audience. Tap on Insights.

Engagement 64

Engagement Social Media Multi-Channel Healthcare 64

Advertisement

International, multi-channel retailer Orvis is known for superior outdoor equipment and customer satisfaction. Delivering white glove customer service to millions worldwide is a challenge, so Orvis turned to Khoros CX Insights to help identify and resolve friction points in the customer experience.

Insights

CSM Magazine

MARCH 22, 2024

For contact center managers, staying one step ahead of these fraudulent schemes is not just a matter of good practice; it’s integral to protecting their operations, reputation, and the trust of their customers. Account Takeover Attempts An increasingly common scam involves attempts to take over customer accounts through contact centers.

Contact Center 52

Contact Center Multi-Channel Financial 2023 52

BirdEye

MARCH 22, 2024

They quickly list their business category, services, and location to help customers find them easily. This builds trust in the consumer base and helps them convert visitors into customers. Car sales is all about forming connections and catering to customer requirements. Contact us today for a sparkling clean home!

Events 59

Events Multi-Channel Demo Sales 59

Speaker: Laura Sikorski, Contact Center Consultant

Your Contact Center today is truly an Interactive Engagement Center and the most customer-focused area in your organization. Your company is judged on how your staff relates to your customers on all channels. Our new world is multi-channel, omnichannel, cross-channel, and even channel-agnostic.

Multi-Channel