Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what? So, how can this be?

2010 88

2010 Customer Satisfaction Competitive Advantage 2002 88

Magellan Solutions

MARCH 11, 2020

Microsoft is one of the world’s biggest technology companies. Some of their outsourced services include sales, customer support, and customer experience management. Procter & Gamble, or P&G, is one of the world’s biggest consumer goods corporations. Eventbrite. Procter & Gamble .

Sales 52

Sales Wireless Telecommunications Insurance 52

Magellan Solutions

APRIL 16, 2020

Microsoft is one of the world’s biggest technology companies. Procter & Gamble, or P&G, is one of the world’s biggest consumer goods corporations. They outsource back office tasks and customer services to the Philippines and other territories. It also has several sales partners all over the world. Procter & Gamble.

Telecommunications 82

Telecommunications Wireless Automotive 2002 82

BirdEye

OCTOBER 31, 2023

Monitoring brand mentions Using the latest AI technology, companies like Birdeye leverage social listening to discover what people say about your brand. You can customize reports (what you want to know, how often you want to know, where you want to “listen,” etc.) Let’s explore these in brief.

Management 109

Management Social Media Multi-Channel Feedback 109

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . Let’s start with some basics about what it means to be a business-to-business (B2B) and business-to-consumer (B2C) company. . B2C companies sell to consumers.

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

Beyond Philosophy

NOVEMBER 19, 2020

He was also one of the first proponents of having an “outside-in” approach regarding the experience that you deliver to customers, which, my regular readers know, is one of the principles of which I am keenly fond. If you customize your goods or services and your experiences, you’ll thoroughly engage people.

Customer Experience 133

Customer Experience ROI 2002 2005 133

SurveySparrow

MARCH 6, 2024

Their focus was on speed, cost-effectiveness, and mobile technology. Global reach: Access a network of over 250 million real consumers! Cons Advanced features : Some users think that the tool lacks advanced customization options. It is an entire experience management platform! Who Uses SurveyMonkey?

Multi-Channel 52

Multi-Channel 2002 Healthcare Government 52