Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what? So, how can this be?

2010 88

2010 Customer Satisfaction Competitive Advantage 2002 88

Beyond Philosophy

SEPTEMBER 24, 2020

Like any embryonic change, Customer Science is evolving and emerging, like Customer Experience did over the years. In my view, Customer Science is the fusion between technology (mainly AI), behavioral science, and data. Customer Science is the fusion between technology (mainly AI), behavioral science, and data.

Net Promoter Score 139

Net Promoter Score 2002 Presentation Customers 139

Beyond Philosophy

NOVEMBER 19, 2020

He was also one of the first proponents of having an “outside-in” approach regarding the experience that you deliver to customers, which, my regular readers know, is one of the principles of which I am keenly fond. If you customize your goods or services and your experiences, you’ll thoroughly engage people.

Customer Experience 133

Customer Experience ROI 2002 2005 133

SurveySparrow

MARCH 6, 2024

Their focus was on speed, cost-effectiveness, and mobile technology. This is your chance to explore diverse cultures. Cons Advanced features : Some users think that the tool lacks advanced customization options. It is an entire experience management platform! Let’s look at what sets them apart in the market.

Multi-Channel 52

Multi-Channel 2002 Healthcare Government 52