Amity
APRIL 7, 2016
Recognition of Customer Success is growing rapidly, yet it requires more than just a new department, new hires, and new titles. The shift to a Subscription Economy and the corresponding shift in Power to Customers means that businesses need to embrace Customer Success just to keep pace, let alone thrive.
SuiteCX
FEBRUARY 22, 2017
I became acquainted with the concept of moments of truth (MOTs) in my process-improvement work in 2005. Then, the definition was any interaction in the process that includes the “paying customer.” However, I think what the customer-experience community refers to as a touchpoint is probably closer to what Normann called the MOT.
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SuiteCX
FEBRUARY 22, 2017
I became acquainted with the concept of moments of truth (MOTs) in my process-improvement work in 2005. Then, the definition was any interaction in the process that includes the “paying customer.” However, I think what the customer-experience community refers to as a touchpoint is probably closer to what Normann called the MOT.
Lithium
DECEMBER 7, 2018
After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. The extremely small Lithium team back then (less than 20 people!)
Lithium
DECEMBER 7, 2018
After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. The extremely small Lithium team back then (less than 20 people!)
Lithium
DECEMBER 7, 2018
After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. The extremely small Lithium team back then (less than 20 people!)
Lithium
DECEMBER 7, 2018
After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. The extremely small Lithium team back then (less than 20 people!)
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