2006 Customer Service Representative Feedback Management 
Service Untitled
SEPTEMBER 9, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.
Service Untitled
JUNE 14, 2010
We also need to develop levels of trust for our customer service representatives. People have to be able to make independent decisions, however these decisions can be based on a team spirit that shares information, and provides feedback for continual improvement.
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Service Untitled
OCTOBER 25, 2010
It helped companies maintain and improve customer relationships and hone in on the most successful and promising target audiences. No longer do customers just call and speak to customer service representatives; customers speak to each other, comment on articles, research common opinions, and blog.
Service Untitled
APRIL 30, 2009
This idea can apply to customer service as well. The more each of your customer service representatives knows about what is going on at your company and with your products, the better decisions they can make.
Service Untitled
MARCH 10, 2010
After all, CEO Tony Hsieh encourages his customer service representatives to make a Personal Emotional Connection. The fine line between creativity and communication makes the message memorable. The offbeat humor fits the quirky culture of Zappos.
Service Untitled
SEPTEMBER 27, 2010
It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team.
Service Untitled
AUGUST 24, 2010
Ranting only raises your blood pressure, but biting your proverbial tongue, and adjusting your attitude, gratitude, and patience can make the difference in an otherwise very unsatisfactory customer experience. The most important aspect of effective complaints is to be specific when speaking to a customer service representative.
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