SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Customer Alignment

MAY 11, 2017

Tailor your surveys to customer segments rather than sending blanket invites to the world and his wife. Use logic to display questions that are relevant to that customer 4. What’s in it for me Communicate the value of your survey upfront, how long it will take and what you’re going to do with the results.

Feedback 40

Feedback 2007 Hotels Social Media 40