Beyond Philosophy

NOVEMBER 10, 2014

For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. According to the study, “the cumulative return of a $100 investment in the ACSI fund from April 2000 to April 2012 was $490, a gain of 390 percent.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience 2014 164

Comm100

NOVEMBER 13, 2022

The efficiencies of live chat also mean a high return on investment (ROI) for the technology. In a live chat environment, surveys can be established post-chat to capture things like ratings and comments, or more defined metrics like a Net Promoter Score. Founded: 2007. Founded: 1996.

Customer Service 75

Customer Service Omnichannel Social Media 2021 75

Grade.us

JUNE 2, 2020

We also develop a ton of marketing collateral, sales assets, and lead gen tools for our agencies to use to close clients. Point-of-sale (POS) and kiosk support mean you’re able to integrate your products and services into your business fully. Net promoter scores. What does this mean? Multiple request modes.

2020 47

2020 Management Net Promoter Score Multi-Channel 47

Michel Falcon Experience

FEBRUARY 11, 2019

My career started in 2007 as a call center agent in my early twenties. A quarter billion dollars a year in sales. So I started off working with companies that did less than a million dollars in sales, like micro micro companies, just anybody I would work with, anybody that had to check that wouldn’t bounce pretty much.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60