Beyond Philosophy

NOVEMBER 10, 2014

For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. According to the study, “the cumulative return of a $100 investment in the ACSI fund from April 2000 to April 2012 was $490, a gain of 390 percent.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience 2014 164

Comm100

NOVEMBER 13, 2022

The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Their solutions are built for sales, marketing, and support teams to work together and engage customers throughout their journey. Founded: 2007. Headquartered: San Francisco, California, United States. Founded: 1996.

Customer Service 78

Customer Service Omnichannel Social Media 2021 78

ChurnZero

MARCH 27, 2020

Clippy met his demise in 2007 after he was officially fired (we’ll say early retirement). But how do you systematically ensure they are maximizing their return on investment? Have you been forced to inherit hand-me-down sales tools that weren’t built with the Customer Success Manager (CSM) in mind? His famous last words?

2007 52

2007 Customer Success Webinar Return on Investment 52

Natalie Petouhof

MARCH 6, 2017

I’ve written return on investment models for the value of human capital. A Kurdish Turk raised in a dairy-farming family in a small village in eastern Turkey, Ulukaya launched Chobani Greek Yogurt in upstate New York in 2007 with the mission and vision of making better food more accessible.

Culture 40

Culture Competitive Advantage 2015 2012 40

Grade.us

JUNE 2, 2020

We also develop a ton of marketing collateral, sales assets, and lead gen tools for our agencies to use to close clients. Point-of-sale (POS) and kiosk support mean you’re able to integrate your products and services into your business fully. What does this mean? It means we’re prepared to grow with you. Core products.

2020 47

2020 Management Net Promoter Score Multi-Channel 47

Michel Falcon Experience

FEBRUARY 11, 2019

My career started in 2007 as a call center agent in my early twenties. A quarter billion dollars a year in sales. So I started off working with companies that did less than a million dollars in sales, like micro micro companies, just anybody I would work with, anybody that had to check that wouldn’t bounce pretty much.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60