Beyond Philosophy

NOVEMBER 10, 2014

For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. According to the study, “the cumulative return of a $100 investment in the ACSI fund from April 2000 to April 2012 was $490, a gain of 390 percent.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience 2014 164

Natalie Petouhof

MARCH 6, 2017

I’ve written return on investment models for the value of human capital. A Kurdish Turk raised in a dairy-farming family in a small village in eastern Turkey, Ulukaya launched Chobani Greek Yogurt in upstate New York in 2007 with the mission and vision of making better food more accessible.

Culture 40

Culture Competitive Advantage 2015 2012 40

Michel Falcon Experience

APRIL 13, 2023

That was in 2007. Secondly is all employees need to understand return on investment, return on time, return on people, return on money so they can understand that if I do X, what does it yield? And that’s true of any investment in the company, right? We stayed in touch and now it is 2023.

Culture 60

Culture 2003 ROI Leadership 60

Comm100

NOVEMBER 13, 2022

The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Founded: 2007. Chat concurrency also allows agents to handle multiple chats at once, allowing agents to keep queues down and begin responding to customers as soon as possible. . Headquartered: San Francisco, California, United States.

Customer Service 75

Customer Service Omnichannel Social Media 2021 75

ReviewTrackers

AUGUST 12, 2020

If done correctly, word-of-mouth marketing should be a low-cost endeavor with a high return on investment, and even in today’s digital world it can still work, as shown by the following companies. This is even more effective with millennials, who rank word of mouth as the top influencer in their purchasing decision.

Marketing 123

Marketing Apparel Social Media 2007 123

ChurnZero

MARCH 27, 2020

Clippy met his demise in 2007 after he was officially fired (we’ll say early retirement). But how do you systematically ensure they are maximizing their return on investment? Microsoft’s overly eager virtual assistant who couldn’t take a hint—incessantly popping up to help users with menial tasks. His famous last words?

2007 52

2007 Customer Success Webinar Return on Investment 52

ReviewTrackers

SEPTEMBER 12, 2018

If done correctly, word-of-mouth marketing should be a low-cost endeavor with a high return on investment, and even in today’s digital world it can still work, as shown by the following companies. This is even more effective with millennials, who rank word of mouth as the top influencer in their purchasing decision.

Marketing 73

Marketing Apparel Social Media 2007 73