CX University

SEPTEMBER 18, 2018

Four Employee Engagement Strategies that Deliver Competitive Advantage. At the same time, in an industry like banking, this core competency has become a competitive advantage. Conclusions: Tie competitive advantage to employee engagement. Conclusions: Create meaningful work with the employment brand.

Engagement 211

Engagement 2005 Competitive Advantage 2009 211

Wootric

FEBRUARY 14, 2019

Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.” A seasoned CX pro, David was with the Global Consumer Insights team at Clorox and Head of Global Research and Brand Strategy at Fitbit before joining the venerable family history and genomics company.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Chattermill

MAY 12, 2019

in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. We found that the New Gold Standard delivers practical advice that leaders can apply to their CX program, even if their brand is far from luxurious. Zappos founder Tony Hsieh’s book is essential reading for all customer experience professionals.

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Barry Dalton. Bruce Temkin. Show podcast and a regular contributor to Forbes.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Barry Dalton. Bruce Temkin. Show podcast and a regular contributor to Forbes.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

West Monroe

JANUARY 25, 2022

From basic customer service to advanced conversations about wealth management or business banking, customers need face-to-face connection with your professionals. With market conditions and competitive landscape changing so rapidly, where do you really stand and where you need to improve? That’s quickly changing.

Banking 52

Banking 2022 Financial Multi-Channel 52

Bold360

DECEMBER 1, 2016

Webb is a certified management consultant who works with the top brands in the world. Your operators are the living, breathing voice of your business and they need to feel like they can connect with a customer in order to deliver to them a positive experience. He has worked for brands such as the Montreal Canadiens and Montreal Impact.

Customer Experience 104

Customer Experience Customers Consulting E-support 104