CX University
SEPTEMBER 18, 2018
Four Employee Engagement Strategies that Deliver Competitive Advantage. At the same time, in an industry like banking, this core competency has become a competitive advantage. Conclusions: Tie competitive advantage to employee engagement. Conclusions: Create meaningful work with the employment brand.
NetBase
AUGUST 26, 2020
Identifying a new category is exciting, particularly when market research uncovers a first mover opportunity and your brand is ready to capture it. Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
MAY 26, 2017
Companies that track and measure their customer service have a competitive advantage. seconds in 2008 with a mind boggling 19.19 Based on responses to the question: “ How likely is it that you would recommend our brand to your friends and family? ” Shep Hyken. Usain Bolt bettered his own 200 meters world record of 19.30
transcosmos Information Systems
JULY 6, 2017
Customer service defines a brand, as it can make or break your business. If you want to establish your brand as trustworthy and reliable, it’s important to provide exemplary customer support services. Brands that are effectively using social media as a customer service tool gain a competitive advantage.
Magellan Solutions
JULY 11, 2022
Some iconic brands like IBM, Apple, and Cisco were impacted, but many startup tech companies closed down. During the 2008 Global Recession, Cisco managed to stay afloat during the economic downturn turmoil by downsizing through outsourcing. . During the 2008 Global Recession, IBM signed a number of outsourcing contracts. .
Chattermill
MAY 12, 2019
in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. We found that the New Gold Standard delivers practical advice that leaders can apply to their CX program, even if their brand is far from luxurious. Zappos founder Tony Hsieh’s book is essential reading for all customer experience professionals.
Wootric
FEBRUARY 14, 2019
A seasoned CX pro, David was with the Global Consumer Insights team at Clorox and Head of Global Research and Brand Strategy at Fitbit before joining the venerable family history and genomics company. Why we love David : He’s VP of Customer Insights at Ancestry.com. Steven Van Belleghem.
Expert insights. Personalized for you.
211 
Let's personalize your content