Team Support

OCTOBER 8, 2020

We’re inviting TeamSupport customers to have early access to new products and give us feedback on functionality and user experience. About Eric Harrington Co-founding TeamSupport in 2008, Eric helped build what is now a global mission-critical business solution for managing customer support.

Customer Relationships 59

Customer Relationships B2C B2B 2008 59

transcosmos Information Systems

JULY 6, 2017

Brands that are effectively using social media as a customer service tool gain a competitive advantage. Obviously, these kinds of customer service cost Zappos, but it doesn’t compare to the positive feedback and life-long customers they’ve gained. Check out how these top brands won over their social media customers.

Social Media 78

Social Media Customer Service 2009 2008 78

Customers Rock!

APRIL 14, 2010

We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. Recently on Customers Rock! Radio , I had the opportunity to have a conversation with Richard Owen, CEO of Satmetrix.

Social Media 61

Social Media 2007 2009 2008 61

Wootric

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. At Wootric, Lisa works with our phenomenal team to build a modern approach to enterprise customer feedback management. Angus Yang. Steven Van Belleghem.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Chattermill

MAY 12, 2019

in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. This book functions as a blueprint for using the feedback collection process to improve company culture and drive customer loyalty. Zappos founder Tony Hsieh’s book is essential reading for all customer experience professionals.

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. To spur critical thinking about customer feedback and customer service, Martha leads nationally recognized conference sessions and workshops.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. To spur critical thinking about customer feedback and customer service, Martha leads nationally recognized conference sessions and workshops.

Customer Service 52

Customer Service Customer Experience Magazine Books 52