ClearAction
FEBRUARY 7, 2016
Customer Experience Management Improves Brand Value article. Customer Experience Management Using Social Media BKM: Wells Fargo. Customer Experience Social Media Conversations BKM: Dell. 1 2009 Customer Experience Maturity Monitor, Peppers & Rogers Group.
BirdEye
OCTOBER 6, 2023
Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Inappropriate or damaging social media use Social media marketing is an art. Here are some key reputational risk indicators.
SurveySparrow
JUNE 9, 2020
Founded in 2009, Imgur is an image-sharing community where viral images and memes are shared. When people realize that your account shares a lot of funny memes, people will follow your brand even when they realize that they have never heard about your brand before.
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