ShepHyken
FEBRUARY 8, 2021
Next generation is the new generation in customer experience by Carlos Lopez-Abadia. Fast Company) As we witnessed in the 2009 downturn, if companies react quickly and organize themselves well, there are many opportunities to be gained from this crisis. Follow on Twitter: @Hyken.
ShepHyken
JUNE 13, 2022
In 2009 only 18% of the value of the top 100 brands was in subscriptions. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. This grew to 29% by 2018.
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ShepHyken
MARCH 8, 2017
In 2009 they paid $5.1 Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post Who Owns Customer Service?
ShepHyken
JULY 11, 2022
In the last six months alone, one in ten workers said they had quit their jobs, resulting in the highest UK quit rate since 2009. My Comment: Over the years, I’ve shared many articles about culture and “internal customers” (employees and co-workers). Go to The Customer Focus to learn more about our customer service training programs.
SmartKarrot
FEBRUARY 15, 2022
Through her ‘The Modern Customer’ Podcast, Morgan aims to provide detailed insights about customer-focused digital transformation. Bob Thompson has a wealth of expertise in customer-facing areas such as customer service and sales. Bob Thompson. Martin Hill. Shep Hyken. Steve Curtin.
SurveySensum
JULY 14, 2020
He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.
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