ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy : Exploring Success Factors. Customer-Focused Marketing. Building a Customer-Centric Culture. The Impact of Customer Experience Interaction. Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management.

Article 48

Article Customer Experience 2009 White Paper 48

ShepHyken

MARCH 8, 2017

In 2009 they paid $5.1 Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post Who Owns Customer Service? For information contact or www.hyken.com.

Customer Service 114

Customer Service 2009 Banking Customer Service Training 114

Beyond Philosophy

JULY 26, 2017

In fact, the numbers show that since 2009, the rate of shrinkflation has been growing at a “staggering pace.” The Great Recession made many customers more price sensitive than they were before the recession. Designing a Customer-Focused Process. Another Amazing Mistake—Customers Revolt!

2009 120

2009 Social Media Consulting Banking 120

transcosmos Information Systems

FEBRUARY 13, 2018

While many were skeptical about this idea, Bezos proved them wrong when his company made actual drone deliveries for the first time to customers in the UK in December 2016. Bezos’ propensity for using technology to enhance the customer experience comes from his belief that companies should develop “ obsessive customer focus.”.

2009 84

2009 2013 2015 2016 84

ShepHyken

JULY 11, 2022

In the last six months alone, one in ten workers said they had quit their jobs, resulting in the highest UK quit rate since 2009. My Comment: Over the years, I’ve shared many articles about culture and “internal customers” (employees and co-workers). You want to treat customers in a way that gets them to come back.

Article 24

Article 2022 Customer Service Magazine 24

Waypoint Group

OCTOBER 17, 2019

Founded in 2009 by Ken Lynch, Reciprocity is based in San Francisco. Reciprocity is a customer-focused company with CSMs who’ve always done a very good job of getting feedback. Reciprocity, Inc. develops cutting-edge enterprise Governance, Risk, and Compliance (GRC) software.

Customer Engagement 40

Customer Engagement B2B Engagement NPS 40

transcosmos Information Systems

NOVEMBER 6, 2018

According to Bezos, “Customers are always beautifully, wonderfully dissatisfied… even when they don’t yet know it, customers want something better, and your desire to delight will drive you to invent.” Lesson #5: Obsessive customer focus. Bezos believes that what’s best for the customer is also what’s best for the company.

Customer Service 48

Customer Service Hotels 2017 2009 48

Magellan Solutions

DECEMBER 11, 2023

In 2009, Magellan Solutions landed a significant contract with AT&T. Magellan Solutions focused on more than just numbers; it also focused on improving skills and capabilities. Taking Everything Into Account Magellan Solutions demonstrates the impact of strong leadership, commitment, and a customer-focused culture.

Leadership 52

Leadership 2008 Call Center 2001 52

SmartKarrot

FEBRUARY 15, 2022

Through her ‘The Modern Customer’ Podcast, Morgan aims to provide detailed insights about customer-focused digital transformation. Bob Thompson has a wealth of expertise in customer-facing areas such as customer service and sales. So we cannot say if there is anything that she doesn’t know about customer service.

2022 10

2022 Customer Service Social Media Customer Centricity 10

Customer Bliss

AUGUST 2, 2016

Jeb holds the position of Senior Vice President and Chief Customer Officer at Oracle. He is responsible for driving customer-focus into all aspects of the Oracle business. Between 2004 and 2009, there was a gradual evolution in what Oracle did with customer feedback. About Jeb Dasteel.

Chief Customer Officer 120

Chief Customer Officer 2009 2004 Feedback 120

Grade.us

SEPTEMBER 17, 2019

What customers think about car dealers and the automotive industry. This is twice as high as it was in 2009 when the industry's positive rating bottomed out at 24%. Customers focus the majority of their attention on third-party sites. Auto repair customers visit: Auto MD Repair Pal Google Facebook Yelp.

Automotive 34

Automotive Competitive Advantage 2009 Advertising 34

Beyond Philosophy

SEPTEMBER 13, 2016

It’s about hiring the most customer sensitive, proactive staff, training them to be customer focused, and making customer processes as friendly as possible. As noted above, stakeholders can subconsciously and emotionally sense when companies and are being honest and authentic, and when they’re not.

Social Media 136

Social Media White Paper Multi-Channel B2C 136

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. Even before the pandemic, non-customer-facing managers typically saw VoC as something unrelated to their work or revealing issues too big to tackle.

Voice of Customer 62

Voice of Customer B2B Leadership Workshop 62

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020 132

2020 Customer Experience Magazine Consulting 132

SurveySparrow

AUGUST 23, 2019

Companies like L L Bean, Amazon, and Zappos.com are super beloved to its customers because they have a customer-focused culture. Tony Hseih, the founder of Zappos, even wrote a book called Delivering Happiness , which was all about creating a culture of happiness for its customers and employees alike.

Consumers 53

Consumers Sales Social Media Government 53