ShepHyken

JULY 31, 2018

“Instead of just focusing on meeting your monthly sales numbers, try focusing on customer retention. If all you focus on is reducing labor costs and network expenses, then you probably won’t have a high NPS or customer satisfaction.” – Scott Walker. Does giving back increase customer loyalty?

Average Handle Time 78

Average Handle Time 2009 Roadmap Call Center 78

ShepHyken

JULY 31, 2018

“Instead of just focusing on meeting your monthly sales numbers, try focusing on customer retention. If all you focus on is reducing labor costs and network expenses, then you probably won’t have a high NPS or customer satisfaction.” – Scott Walker. Does giving back increase customer loyalty?

Average Handle Time 78

Average Handle Time 2009 Roadmap Call Center 78

ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy : Exploring Success Factors. Customer-Focused Marketing. Building a Customer-Centric Culture. The Impact of Customer Experience Interaction. Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management.

Article 48

Article Customer Experience 2009 White Paper 48

SmartKarrot

FEBRUARY 15, 2022

Through her ‘The Modern Customer’ Podcast, Morgan aims to provide detailed insights about customer-focused digital transformation. Bob Thompson has a wealth of expertise in customer-facing areas such as customer service and sales. Lincoln Murphy is one of the most important influencers in customer experience.

2022 10

2022 Customer Service Social Media Customer Centricity 10

Customer Bliss

AUGUST 2, 2016

Jeb holds the position of Senior Vice President and Chief Customer Officer at Oracle. He is responsible for driving customer-focus into all aspects of the Oracle business. Between 2004 and 2009, there was a gradual evolution in what Oracle did with customer feedback.

Chief Customer Officer 120

Chief Customer Officer 2009 2004 Feedback 120

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020 132

2020 Customer Experience Magazine Consulting 132