2009 Customer Centricity Customer Focused 
Retently
JULY 28, 2023
How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?
ClearAction
OCTOBER 25, 2022
You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Within the first two years, we saved enormous time and money for employees, customers, partners and investors. Learn More. Learn More. Learn More.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ClearAction
FEBRUARY 7, 2016
Customer Experience Strategy : Exploring Success Factors. Customer-Focused Marketing. Building a Customer-Centric Culture. The Impact of Customer Experience Interaction. Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management.
transcosmos Information Systems
FEBRUARY 13, 2018
They’re channeling their customer persona when developing customer-friendly policies within their organization or establishing an up-close and personal relationship with customers. Here’s a thing or two you could learn from the world’s most customer-centric CEOs. How These CEOs Are Redefining Customer Service.
transcosmos Information Systems
NOVEMBER 6, 2018
It’s important to hear out actual customers and not rely on market research and surveys, especially when you’re inventing and designing products. Lesson #5: Obsessive customer focus. As already mentioned, Amazon is very customer-centric, which is also reflective of the Day 1 attitude.
SmartKarrot
FEBRUARY 15, 2022
Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. Annette Franz.
Customer Bliss
AUGUST 2, 2016
Jeb holds the position of Senior Vice President and Chief Customer Officer at Oracle. He is responsible for driving customer-focus into all aspects of the Oracle business. Between 2004 and 2009, there was a gradual evolution in what Oracle did with customer feedback. About Jeb Dasteel.
Expert insights. Personalized for you.
142 
Let's personalize your content