ShepHyken
APRIL 30, 2024
In 2009, if you invested in a group of companies recognized for simplicity, you would have dramatically outperformed the stock market by a whopping 1,600%, proving that simplicity delivers in ROI. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.
ShepHyken
FEBRUARY 8, 2021
Next generation is the new generation in customer experience by Carlos Lopez-Abadia. Fast Company) As we witnessed in the 2009 downturn, if companies react quickly and organize themselves well, there are many opportunities to be gained from this crisis. Follow on Twitter: @Hyken.
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ShepHyken
AUGUST 6, 2023
remains unchanged since 2009 while inflation reached 6.2% so far this year; over 14 million of workers in the food service and related service industries are forced to rely on tips to make a living wage. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.
ShepHyken
JUNE 13, 2022
In 2009 only 18% of the value of the top 100 brands was in subscriptions. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. This grew to 29% by 2018.
ShepHyken
MARCH 8, 2017
In 2009 they paid $5.1 Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post Who Owns Customer Service?
Win the Customer
NOVEMBER 14, 2016
These days, there are multiple digital channels for customers to choose from; everything from email, live chat and of course, social media. Thanks to increasing connectivity, your customers can now voice their frustrations to everyone on social media.
ShepHyken
JULY 11, 2022
In the last six months alone, one in ten workers said they had quit their jobs, resulting in the highest UK quit rate since 2009. My Comment: Over the years, I’ve shared many articles about culture and “internal customers” (employees and co-workers). Go to The Customer Focus to learn more about our customer service training programs.
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