2010 Consumers Customer Satisfaction Exceptional Customer Service 
Service Untitled
JULY 19, 2011
Pied Piper PSI, a California-based dealership for sales and marketing sent 3524 secret shoppers to various dealerships across the country from July 2010 to June 2011 to evaluate different dealerships and how they treat car shoppers. Mercedes-Benz came out on top for customer service followed closely by Jaguar, Lexus, and BMW.
Service Untitled
MARCH 2, 2010
Service Untitled The blog about customer service and the customer service experience. The Wachovia branch in the subdivision of Abacoa in Jupiter, Florida knows how to build new cooperative and collaborative relationships with customers. Enlightened consumers have an infinite amount of choices.
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Service Untitled
MAY 27, 2010
Service Untitled The blog about customer service and the customer service experience. Customer service for those clients from hell You know those callers – rude and insulting. Of course, It’s all in your attitude At the local grocery store yesterday, a consumer was having.
Service Untitled
JANUARY 15, 2010
Service Untitled The blog about customer service and the customer service experience. In this particular case, at checkout the clerk did tell the customer no returns with out the original box, but the customer service representative needed to resist telling the customer she was wrong.
Service Untitled
SEPTEMBER 22, 2010
Service Untitled The blog about customer service and the customer service experience. If a customer is upset when they call, our training focuses on bringing the customer level of “excitement” down, making sure we use the right words, that we apologize for any lapse of service or perceived lapse of service.
Magellan Solutions
MARCH 4, 2020
Microsoft signed a three-year outsourcing deal with Infosys Technologies in 2010. This IT consulting company in India managed the internal IT services of the software giant. The deal included services such as IT help desk, desk-side services, and application support. For Dell, this call center failure was a lesson.
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