2010 Customer Satisfaction Customer Service Poor Customer Service 
Tricia Morris
AUGUST 4, 2015
With the Institute of Customer Service reporting that customer satisfaction in the U.K. is at its lowest level since 2010 , it has never been more important for U.K. brands and organizations to know as much as possible about consumers and their growing expectations for service across channels. The 2015 U.K.
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FEBRUARY 27, 2012
Power and Associates just released their survey which may or may not parallel big banks versus smaller institutions signing up new business practices, but a 5,000 customer survey results found a deflection rate of one in ten customers leaving large institutions last year because of high fees and lousy customer service.
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SEPTEMBER 17, 2010
Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.
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JUNE 11, 2010
Service Untitled The blog about customer service and the customer service experience. Yet despite the complaints, customer satisfaction in the airlines industry has noticeably improved according to JD Power and Associates, a California-based research firm. Their overall score increased by 26 points.
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SEPTEMBER 25, 2012
And as one passenger asked what ever happened to customer service or even the rights of passengers, it would seem that American Eagle had no idea as to the answer. In fact, in 2010 American Eagle was dubbed “America’s Meanest Airlines.” airlines improving customer service? ” Ouch!
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AUGUST 24, 2010
Service Untitled The blog about customer service and the customer service experience. Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on.
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MAY 12, 2010
Service Untitled The blog about customer service and the customer service experience. Customer satisfaction programs don’t have to be confusing; rather the basic premise of little things making a huge difference is universal when dealing with consumers. Don’t argue with customers.
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