Confirmit

OCTOBER 30, 2018

Customer feedback translates into real changes. Key examples of customer feedback resulting in immediate company changes and improved customer service include: Online chat: Customers shared online chat was a positive experience for getting their questions and issues resolved, however it was hard to find the chat button on the website.

Return on Investment 40

Return on Investment Insurance Net Promoter Score 2010 40

Bizagi

JULY 8, 2020

Customer expectations have risen exponentially in the past few years as consumers become used to technology providing instantaneous feedback. These contributed to the bank being able to improve its net promoter score by an impressive 15%, demonstrating the power of a borrower-centric approach. The same is true now.

Technology 52

Technology Net Promoter Score E Commerce Financial 52

Comm100

APRIL 12, 2018

In order to provide high-level customer service while monitoring return on investment, companies need to use some metrics to measure success. Many customers will be happy to answer when asked to provide feedback. If you make decisions using this feedback, it is far easier to keep long-term customers. Negatives of CSat.

NPS 62

NPS Measurement Customer Experience Net Promoter Score 62