Magellan Solutions

MAY 6, 2024

According to a study by the National Association of Professional Employer Organizations (NAPEO), companies that outsource their HR functions can see an average cost savings of 27.2% – a significant return on investment! In 2011, Google had over 1,000 reps from 60 different countries, handling a staggering 10,000 calls per week.

2011 97

2011 Telecommunications 2012 Return on Investment 97

Confirmit

SEPTEMBER 18, 2017

The team started their program back in 2011 when it became clear that changes in the marketplace meant that in order to stand out from the crowd, insurers needed to take a new approach. Return on Investment. In this case, that approach was a focus on customer service that also added incremental value to the business.

Net Promoter Score 45

Net Promoter Score Insurance 2011 Return on Investment 45

Natalie Petouhof

SEPTEMBER 1, 2016

Customer care extends far beyond the traditional call center. The business results (cost savings or revenue generation) or the return on investment (ROI) for the social customer care initiative. The formula to calculate ROI is: Return on Investment = (Gains from Investment) – (Costs of Investment) x 100.

ROI 45

ROI Social Media Airlines Customer Service 45

Magellan Solutions

DECEMBER 10, 2019

The call center provider you choose will be the one to get in touch with your clients for all their questions, concerns, and other inquiries about your products or services. Outsourcing is a good idea as it will help you maximize your expenses and they guarantee return on investment.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

Experience Matters

APRIL 7, 2015

Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings.

2015 97

2015 Multi-Channel 2014 CEM 97