Beyond Philosophy

NOVEMBER 10, 2014

In the United Kingdom, the NCSI portfolio earned a return of 59 percent from April 2007 to June 2011, and the FTSE 100 had a negative return of 6 percent.” In addition, higher levels of customer satisfaction are tied to high levels of positive cash flows with low volatility, and positive earnings surprises.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience 2014 164

BirdEye

APRIL 24, 2023

This enables businesses to optimize their efforts and achieve a better return on investment (ROI) compared to traditional marketing methods. B2C marketing, on the other hand, targets individual consumers with diverse needs and preferences. Engagement: Enhanced customer interaction and relationship building.

Marketing 93

Marketing Social Media B2C Advertising 93

PeopleMetrics

JANUARY 28, 2021

Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. I joined PeopleMetrics in 2011, so I'll hit the 10 years milestone at PeopleMetrics very soon and I'm really happy about it. Ripal, you joined right around 2011. Ripal Patel: Hi, my name is Ripal Patel. What was the.

2001 62

2001 2012 Feedback Books 62

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. His diversified experience includes significant client-side, consulting-side, and agency-side tenures. Most recently, he was named one of Campaign US ’ Digital 40 over 40.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. His diversified experience includes significant client-side, consulting-side, and agency-side tenures. Most recently, he was named one of Campaign US ’ Digital 40 over 40.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Experience Matters

APRIL 7, 2015

1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Our services team has helped with over 1,000 customer experience management initiatives. Clarabridge. Rant and Rave. ResponseTek.

2015 97

2015 Multi-Channel 2014 CEM 97