Comm100

OCTOBER 30, 2017

While this could occur in any organization, I have often seen it happen in companies that have grown through acquisitions and mergers, creating new challenges for effective communication and processes that aren’t joined up. In these instances, teams are often separated by location, training or technology. Focus on shared goals and targets.

Contact Center 46

Contact Center Management Call Center Download 46

Comm100

SEPTEMBER 7, 2017

Average handle time is of great significance to customer satisfaction. To further reduce first contact resolution, here we offer 12 essential tips for live chat agents to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. I’m a compassionate person.

Sports 46

Sports Average Handle Time Call Center Customer Service 46

Michel Falcon Experience

MARCH 12, 2019

In 2012, I woke up one morning and, literally, it was kind of one of those movie moments, I looked myself in the mirror after brushing my teeth and said “I’m done.” And they give us operational feedback, both on the constructive and on the positive; and some of the outcomes from this is alignment.

Culture 12

Culture 2019 Engagement Net Promoter Score 12